An open letter sent to a orthopedic/Medical device provider
Dan, Good morning. My name is Jason Adams, Father of Patient Hawke Adams. I have some troublesome concerns regarding the obstacle we are encountering in order to receive a wheelchair for my son and how xxxxxxx could improve patient quality of life. I appreciate the time you have taken to read my e-mail. In the past three weeks I have made ten (10) phone calls to Xxxxxxxx and additional phone calls to my son's Physical Therapist. I have spent at least three hours on the phone. My wife has made countless calls beginning in late October (when we initiated our wheelchair request with Xxxxxxxx) through February 2014. In the past five months my son has grown and is more and more difficult to take him out of the home without a wheelchair. As of yesterday (2/24/14) Xxxxxxx stated we were transitioning to the child special Insurance approval process that can take up to four weeks. While your company is waiting for a document for instan
